Support

Get help with the Winnie app — questions, issues, or feedback.

Contact us

For questions about the Winnie app, your wallet, BGT and HONEY, vaults, swaps, or any technical issue, reach our team via:

We aim to respond to support requests within a few business days. Please include your question or a short description of the issue so we can help you as quickly as possible.

What we can help with

  • Using the Winnie wallet (BERA, BGT, HONEY)
  • Vaults, earn, and DeFi features
  • Swaps and transactions on Berachain
  • Ledger and account security
  • Fiat on-ramp and deposits
  • Bug reports and feedback

Company

Philidor is operated by Philidor Labs LLC. Website: https://philidor.io.